Our Policy

Because each candle is handcrafted and many items are made to order, all sales are final and we do not offer refunds or returns.

​

Custom & Personalized Items

Custom or personalized candles cannot be returned or refunded once production has begun, as they are created specifically for you.

​

Decorative Candles

Many of our artisan candles are decorative pieces. Please review product descriptions carefully before purchasing.

​

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at [your email] with your order number and clear photos of the issue.

If approved, we will offer:

• a replacement, or

• a solution at our discretion

• ​

Order Changes or Cancellations

Orders may only be changed or canceled within 24 hours of purchase. After this time, production may have begun and changes cannot be guaranteed.

​

Shipping Issues

We are not responsible for delays caused by shipping carriers or incorrect addresses entered at checkout. Please verify your address before placing your order.

 

Questions

If you have questions before ordering, please contact us at orders@alloccasions.store — we’re happy to help ensure you choose the right item.